Refund policy

Return & Exchange Policy – Regina by Regent Shoes

At Regina by Regent Shoes, we want every step you take in our slippers to be perfect. If your purchase doesn’t fit or meet your expectations, we offer a 30-day exchange policy to make it right.

1. Eligibility for Exchange

  • Exchanges can be requested within 30 days of delivery.

  • Slippers must be unused Outside, clean, and in original packaging with tags intact.

  • Custom or personalized slippers are not eligible for exchange.

2. How to Exchange

  1. Contact our customer support at info@regentshoes.com or +92 334 7755266 with your order number and the item details.

  2. Our team will guide you on how to send your slippers back.

  3. Once we receive the slippers and verify they meet the criteria, we will send your replacement in the correct size or style.

3. Shipping Costs

  • Customers are responsible for shipping charges unless the slippers are defective or incorrect.

  • We recommend using a trackable shipping method to ensure your slippers arrive safely.

4. Damaged or Defective Slippers

  • If your slippers arrive damaged or defective, contact us within 7 days.

  • We will provide a full replacement at no extra cost.

5. Refunds

  • We offer exchanges only, not refunds, except in cases of damaged or defective items.

6. Contact Us

For any questions or exchange requests, reach out to us:

Email: info@regentshoes.com
Phone: +92 334 7755266
Address: Madina Heights Moulana Shoukat Ali road Lahore.