Shipping policy

Shipping Policy – Regina by Regent Shoes

Effective Date: 25 November 2025

At Regina by Regent Shoes, we aim to deliver your ladies’ slippers safely and on time. Please read our shipping guidelines to ensure a smooth experience.

1. Shipping Partner

We use Postex as our official courier service to deliver all orders across Pakistan.

Order Tracking: You can track your order anytime using Postex’s tracking service: https://postex.pk/tracking

2. Processing Time

Orders are typically processed within 1–2 business days after order confirmation.
During high-demand periods or sales, processing may take slightly longer.

3. Delivery Time

Delivery time varies depending on your location.
On average, delivery takes 3–7 business days within Pakistan.
Delays may occur due to unforeseen circumstances or courier issues, which are beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on the delivery location.
Any additional customs, duties, or taxes (if applicable) are the responsibility of the customer.

5. Lost or Damaged Orders

If your order is lost or damaged during transit, please contact us immediately at info@regentshoes.com or +92 334 7755266.
We will work with Postex to resolve the issue and ensure you receive your replacement or a suitable solution.

6. Contact Us

For any questions regarding shipping or order tracking, please reach out:

Email: info@regentshoes.com
Phone: +92 334 7755266
Address: Madina Heights, Maulana Shoukat Ali Road, Lahore, Pakistan